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Privacy Policies for Frootcy

Frootcy Customer Policies1. Product Quality and Safety2. Returns and Refunds3. Online Ordering and Delivery4. Customer Privacy5. Promotions and Discounts6. Customer Conduct7. Allergen and Dietary InformationContact Us

Frootcy Customer Policies

Frootcy is committed to providing our customers with high-quality, fresh, and delicious fruit-based products while ensuring a positive and transparent experience. The following policies outline our commitment to customer satisfaction, safety, and trust. These policies are effective as of July 4, 2025, and apply to all customers purchasing Frootcy products online at www.frootcy.com, in retail stores, or through authorized partners.

1. Product Quality and Safety

Frootcy guarantees the freshness and quality of our fruit-based products, including smoothies, fruit bites, and sparkling drinks. Our commitments include:

  • Sourcing only the freshest, natural ingredients from trusted suppliers who adhere to strict quality and sustainability standards.
  • Compliance with all applicable food safety regulations, including regular inspections of production facilities to ensure hygiene and safety.
  • Clear labeling of ingredients, nutritional information, and allergen warnings on all products to inform customers of potential risks (e.g., nuts, dairy, or gluten).
  • If a product does not meet our quality standards, customers may return it within 24 hours of purchase for a full refund or replacement, subject to inspection.

2. Returns and Refunds

Frootcy strives to ensure customer satisfaction with every purchase. Our return and refund policy includes:

  • Returns are accepted for defective, damaged, or incorrect products within 24 hours of purchase, with proof of purchase (e.g., receipt or order confirmation).
  • Refunds will be processed to the original payment method within 5-7 business days after the return is approved.
  • Perishable items, such as smoothies, are eligible for return only if they are unopened and stored properly (e.g., refrigerated at or below 40°F/4°C).
  • Non-perishable items, such as packaged fruit bites, may be returned if unopened and in original packaging.
  • To initiate a return, contact our customer service team at frootcy@thevillsgroup.com or call +91-9571820908.

3. Online Ordering and Delivery

For customers purchasing through www.frootcy.com, the following policies apply:

  • Subscriptions are processed within 1-2 business days, with delivery times varying based on location (typically 2-5 business days within the Jaipur).
  • Shipping fees are calculated at checkout based on order weight and destination. Free shipping is offered on orders over 500 INR (subject to change during promotions).
  • Customers must provide accurate delivery information. Frootcy is not responsible for delays or losses due to incorrect addresses provided by the customer.
  • If a delivery is delayed or lost, customers should contact frootcy@thevillsgroup.com within 14 days of the order date for assistance.
  • Cancellations are accepted within 24 hours of placing an order. After this period, cancellations may not be possible if the order has been processed or shipped.

4. Customer Privacy

Frootcy values your privacy and is committed to protecting your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. Our privacy practices include:

  • Collecting only necessary information (e.g., name, email, address, and payment details) to process orders and provide customer support.
  • Not sharing customer data with third parties, except as required for order fulfillment (e.g., shipping partners) or legal compliance.
  • For full details, refer to our Privacy Policy at www.frootcy.com/privacy.

5. Promotions and Discounts

Frootcy offers periodic promotions, discounts, and loyalty programs to enhance your shopping experience. Key terms include:

  • Promotions are subject to specific terms, such as minimum purchase amounts or expiration dates, which will be clearly stated in marketing materials.
  • Discounts cannot be combined unless explicitly stated.
  • Frootcy reserves the right to modify or cancel promotions at any time without prior notice.

6. Customer Conduct

To maintain a respectful and safe environment for all, customers are expected to:

  • Interact courteously with Frootcy staff, whether in-store, online, or via customer service channels.
  • Refrain from fraudulent activities, such as misusing discounts, falsifying returns, or attempting unauthorized access to our systems.
  • Comply with store policies when visiting physical locations, including health and safety guidelines (e.g., mask requirements, if applicable). Frootcy reserves the right to refuse service to customers who violate these expectations.

7. Allergen and Dietary Information

Frootcy is dedicated to transparency regarding allergens and dietary preferences:

  • Product labels and our website list common allergens (e.g., nuts, dairy, soy) and dietary information (e.g., vegan, gluten-free).
  • While we take precautions to avoid cross-contamination, some products are processed in facilities that handle allergens. Customers with severe allergies should contact frootcy@thevillsgroup.com for clarification before purchasing.
  • Special dietary requests for custom orders (e.g., sugar-free options) may be accommodated where available, subject to additional fees.

Contact Us

For questions, concerns, or feedback, our customer service team is here to help:

  • Email: frootcy@thevillsgroup.com
  • Phone: +91-9571820908, Monday–Friday, 10:00 AM–6:00 PM IST
  • Website: www.frootcy.com/contact
  • Social Media: Follow us and send inquiries via @FrootcyOfficial on major platforms

Frootcy is dedicated to delivering fresh, fruity, and fabulous experiences. Thank you for choosing us, and we look forward to bringing joy to your day with every Frootcy product!